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Customer Service

If you cannot find the information you are looking for on this page, or anywhere on the site, please feel free to drop us an email or call us on 01635 298339

Our philosophy

Definitions
The company
Contacting us
Prices
Ordering
Payment
Delivery charges
Cancelling your order
Returns Policy
Security
Privacy
Conditions of use and disclaimer





Our Philosophy
Toys for the Garden aims to offer you the best in terms of both product and service. Our product selection provides genuine play value, quality, durability, and value for money. Our service aims to meet standards of best practice, and we strive to be efficient, knowledgeable, and pleasant to deal with. We positively encourage people to contact us in person for any assistance, advice, or feedback regarding our products, our service, or our website. (back to top)


Definitions
In these Conditions, "you" and "your" means any and all persons using this website. "We", "us" and "our" means Toys For The Garden Limited, trading as Toys for the Garden. (back to top)





The Company
Registered in England and Wales, company no 7575461.
Our Registered Office is 3 Peel Gardens, Kingsclere, Newbury, Berkshire RG20 5SB. (back to top)





Contacting us
To contact us, telephone, fax, write or email using the contact details below:
Toys For The Garden
3 Peel Gardens
Kingsclere
Newbury
Berkshire
RG20 5SB
Tel: 01635 298339
Email: sales@toysforthegarden.co.uk (back to top)



Prices
All prices are quoted in Pounds sterling and include VAT . Home delivery costs vary accordingly to the total value of the order, please see 'Delivery' section below for details. (back to top)





Ordering
On the Internet:
www.toysforthegarden.co.uk

By Telephone:
01635 298339
Monday to Friday 9:00am to 6:00pm and Saturday/Sunday 10:00am to 2:00pm. Please be sure to have your credit or debit card to hand. An answer phone is available at all other times - please leave a number on which we can contact you, and an indication of the best time to call, and we will call you back as soon as possible to take your order.

By Post:
Make your product selection on our website, but instead of clicking to confirm you order, print a copy of the contents of your shopping basket. Send this, together with a cheque or postal order made payable to "Toys For The Garden Limited", to 3 Peel Gardens, Kingsclere, Newbury, Berkshire RG20 5SB. If paying by cheque, please allow a little longer for your delivery, as we have to wait for your cheque to clear. Please do not include bank notes or coins. (back to top)



Payment



We accept Visa, MasterCard, Switch, Solo, JCB or Visa Delta. Alternatively you may pay by cheque, or postal order, in pounds sterling. For orders outside the European Union, payment can only be accepted using credit cards. These orders are not subject to VAT.

Toys for the Garden uses SagePay to process all credit card transactions.

You can be assured that your card details are securely encrypted during transport over the Internet so no one can read your card information (SSL 3.0, RC4 with 128 bit encryption (High); RSA with 1024 bit exchange). The card details are only transported to a Bank to authorise your purchase.

SagePay guarantees that they will never:

  • Pass on your financial details
  • Pass on any personal information gathered when you place an order
  • Sell or rent your details, you will never receive junk mail as a result of using SagePay
  • Leave invasive technologies such as cookies on your machine
  • Exploit your details in any way

If you would like more information please visit the SagePay website http://www.sagepay.com (back to top)


Delivery
For deliveries to the Highlands and Islands or outside mainland UK please contact us for a quote for delivery. You can do this through our website by placing the items you require in your shopping basket and then clicking on the "Quote for non-mainland UK delivery" button. For standard items, charges for postage and packaging for delivery to mainland UK are calculated according to your total order value.


Delivery costs as follows:

Order value (of items not including delivery) Delivery Costs
Up to 75.00 7.50
From 75.01 to 250.00 12.50
From 250.01 and above 17.50


Items that require special handling fall outside the above delivery scale, and cannot be ordered online at present. We have provided an enquiry form for these items so that you can email us, and we will contact you with delivery details.

Items that are held in stock are dispatched within 3 working days, and we certainly expect to be able to deliver your order within 14 days. If we are unable to do so we will contact you to let you know the expected delivery date. (back to top)





Cancelling your order
A cooling off period of 7 working days and an unconditional 'no quibble' right to cancel during that period is provided on all goods supplied. Notice of cancellation must be made in writing, marked Cancellation Notice, to Toys For The Garden, 3 Peel Gardens, Kingsclere, Newbury, Berkshire RG20 5SB or by fax (01635 298339) or e-mail (sales@toysforthegarden.co.uk). The effective date of cancellation is the date on which notice was sent, ensuring that you have the full cooling off period.

If an order is cancelled, all money paid will be returned within 30 days of the date the notice of cancellation is given. Usually this will mean recrediting your credit or payment card account or repaying you if another form of payment, such as a cheque, was used. (back to top)


Returns Policy
Any product that is found to be defective within 30 days of delivery to you can either be refunded in full, including postage and packaging, or replaced, in which case we will refund your return postage costs.

If for any reason you change your mind and want to return a product that you have received from us you may do so within 14 days of receipt, at your own cost. Unfortunately, we cannot refund or exchange used or customer-damaged items.

Please contact us for a returns number, so that we can credit you with minimum delay when we receive the goods back. Returned items must be in their original packaging. (back to top)


Security
The security of your order information and personal details (including your credit or debit card details) is a top priority for us. We use industry-leading Secure Sockets Layer (SSL) technology through SagePay to ensure that your personal information is encrypted, meaning that your details remain scrambled when they pass over the web.

SagePay is a VeriSign Authentic Site. To verify this certificate of security, please click on the VeriSign Certificate logo wherever you see it.

Click to Verify Thawte Certificate

(back to top)




Privacy
We will not sell or rent your details to other companies or agencies.

Under the UK Data Protection Act 1998 we will only use the information that we collect about you lawfully in accordance with the Act and this policy. When you contact us or place an order with us we may ask you for the following information:


Your name and address
Your email address
The delivery address
Your credit card details (if applicable)
Your phone and fax numbers
The age of the child(ren) for whom you are purchasing the product
How you first heard about us

We collect information about you so that we can process your order, and so that we can provide you with the best possible service. This information will be held securely on our database for the purposes of our own sales analysis and will be kept confidential.

From time to time we might like to contact you by telephone, post or email to let you know about any of our products, services or offers that we believe will be of interest to you. If you would like to be contacted in this way you can chose to 'opt in' to this service when you place your order. If you choose not to do so, but would like to opt in at a later date, please write to us or send an e-mail to sales@toysforthegarden.co.uk stating your request to go on our mailing list.

If you subsequently wish to opt out again at any time, you can do so by sending a request to opt out to sales@toysforthegarden.co.uk

We use cookies and other methods to track the way our website is used by our customers. Cookies assign a unique identification number to your computer and store the details on your hard drive. They allow our website to recognise you each time you return. If you do not wish to use cookies, you can usually modify your browser to turn them off. This will not affect your ability to visit our website. (back to top)


Our Website Conditions of Use and Disclaimer apply to our Terms and Conditions and any products supplied and services offered by us. Please read them.